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options: Bomgar Remote Access services (EOL), AXIS Camera visual support (EOL)
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KvK Gooi- en Eemland nr.: 32 10 8418 BTW (VAT) nr: NL 814 382 502 B0
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Options: Bomgar Remote Access Services, AXIS Camera Remote Visual Support Kit
industrial Observability & operational intelligence
WITH A GLOBAL REACH
‘REMOTE-TO-THE-MAX’
Powered by: Splunk> Enterprise + KepWare [PTC]
Since 2005
faster, cheaper AND
LOWer CO2 emission
EU/NL based dedicated cloud service for
If your customer needs support, he can create a ticket via a scripted form in eRemote. The information is sent to a single or a list of service providers *
who can help you resolve the issues. The notification is done via email in a fixed template of a number of mandatory choice fields which is not only
convenient but reduces misunderstandings when you need to escalate it to another service provider or to a higher level. No miscommunication, error
or misunderstanding, everyone starts with same information (+ oprional additions) and reducing the time-to-fix.
Email example:
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Based on a number of mandatory fields, text input and other content
we can easily distinguish and differentiate between different
emailsaddresses (skill-based routing), reducing the time-to-fix.
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Every day/week/month an actual total oversight of all tickets per
customer.