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options: Bomgar Remote Access services (EOL), AXIS Camera visual support (EOL)
Data silos make troubleshooting of an incident or diagnosing performance issues much harder. Also because most vendors seem to have a hard time
sharing their status and performance data (cold-water-fear) with the customer and/or with the other parties involved in a production-chain, all at the
expense of the end user. That is why we introduced a kind of logbook that can be used for incidents outside the scope of eRemote and that covers e.g.
status and performance information presented in a timeline.
The logbook functionality gives you a better insight and interpretation in status and performance trend information e.g. timelines, see below:
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Options: Bomgar Remote Access Services, AXIS Camera Remote Visual Support Kit
industrial Observability & operational intelligence
WITH A GLOBAL REACH
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Relevant incidents outside the scope of eRemote that could explain any trend breaks